Level 2 Customer Service

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Health and Safety Awareness-Customer Service Course

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Level 2 Customer Service

This course will teach you the significance of good customer service and the prerequisites of getting into the customer service industry.

Endorsed by Highfield

  • Interactive eLearning Course
  • Digital Certificate

Level 2 Customer Service

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AIMED AT

  • Anyone looking to achieve a recognised level 2 qualification in customer service
  • Anyone looking to improve their customer service skills
  • Managers and employees
  • Novice customer care workers
  • Fresh graduates looking for a job
  • New staff members

SKILLS YOU WILL GAIN

  • Public speaking
  • Emotional control
  • Active listening
  • Empathy
  • Dispute management
  • Workplace ethics
  • Non-verbal communication
  • Interpersonal communication
  • Self-development
  • Conflict resolution

About this Course

If you work in a customer-centric role, your voice will give the first impression of your company to the customer. Hence, it is imperative to provide good customer service.

In this course, you will learn the basic principles of customer service which will allow you to deliver excellent service. It will enable you to understand and anticipate customer needs so you can retain customers while adding value to their experience.

When it comes to customer complaints, emotions can get out of hand. Learn how to handle complaints in a professional, understanding and empathetic way.

This course is ideal for anyone wanting to pursue a career in customer services or already working in the industry wanting to enhance their communication skills. Customer Service Level 2 can be used as part of a training for a level 2 Customer Service qualification or as a stand-alone course for employees and supervisors. It can also be used as part of induction training for new employee

We also offer a Communication Course

Did you know: 70% of the consumers said they would be willing to spend more with the companies who gave them a positive customer experience.

  • Onboard your staff with standardised, expertly written Customer Service training

  • A vital skill to train ALL employees in, regardless if they face internal or external customers.

  • Takes only approximately 1-2 hours to complete

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After successfully completing the course you will receive an e-certificate that you can download onto your device.

Areas Covered

  • Customer Service Principles

    Understand the principles of customer service, how customer needs and expectations are formed, learn the skills and behaviour required in the customer service environment, and understand the principles of responding to customers’ problems or complaints.

  • Customer’s Needs and Expectations

    Learn to identify the range of customer needs, how needs and expectations are formed and influenced, the relationship between customer expectations and customer satisfaction, and methods of obtaining customer feedback and why this is important.

  • Behaviours and Interpersonal Skills

    Learn interpersonal skills required for effective customer service, different methods of communication, importance and effects of non-verbal communication, the importance of personal presentation, approach and attitude, the behaviours and skills required when using the telephone, and the importance of adapting methods of communication and behaviour.

  • Responding to Problems or Complaints

    Learn the common causes of customer problems and complaints, ways of handling difficult customer situations, the importance of responding to customer service issues promptly and the importance of ensuring that the customer is informed and reassured.

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Health and Safety Awareness-Customer Service Course
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COURSE OVERVIEW

  • Duration

    Approximately 1-2 hours to complete

  • Accessibility

    Learn from anywhere at your own pace with 24/7 access

  • Assessment

    Multiple-choice questions

  • Resits

    Free unlimited resits until you pass

  • Certification

    Instant PDF Certificate, valid for 3 years

  • Accreditation

    CPD and Highfield accredited

FAQ's

Once you have accessed your course for the first time, you have 1 year to complete it.

Our e-learning is available to use on tablets, PCs, and laptops. All you need is a stable internet connection.

A learning management system or LMS is a software application for the administration, tracking, reporting, automation, and delivery of learning content. It is the system that learners will log into, to access their courses, and administrators will use to manage their learners.

The Tutorak LMS has been created with the needs of a business in mind; it reduces the time and effort required to administer training and features detailed reports on training progress. We have worked in partnership with many businesses and organisations and have gained a unique understanding of the challenges they face while delivering training to a workforce. This has allowed us to create a flexible system which can be modified according to the needs of your company.

When you purchase a course, you receive two emails, a payment receipt and login credentials to access the LMS. You can click on the link provided in the email to go to the login page and enter the provided details to log in to your account.

For the purchase of a single course license, you will be given details to access a learner account, where you can take your course directly. Any purchases above a single course license will automatically generate details for an administrator account for you to manage the learners that will be taking the course.

How long do I have to complete my course?

Once you have accessed your course for the first time, you have 1 year to complete it.

Which devices can I use to access this course?

Our e-learning is available to use on tablets, PCs, and laptops. All you need is a stable internet connection.

What is the Learning Management System?

A learning management system or LMS is a software application for the administration, tracking, reporting, automation, and delivery of learning content. It is the system that learners will log into, to access their courses, and administrators will use to manage their learners. The Tutorak LMS has been created with the needs of a business in mind; it reduces the time and effort required to administer training and features detailed reports on training progress. We have worked in partnership with many businesses and organisations and have gained a unique understanding of the challenges they face while delivering training to a workforce. This has allowed us to create a flexible system which can be modified according to the needs of your company.

What happens after I have purchased the course?

When you purchase a course, you receive two emails, a payment receipt and login credentials to access the LMS. You can click on the link provided in the email to go to the login page and enter the provided details to log in to your account.

What happens if I buy more than one course?

For the purchase of a single course license, you will be given details to access a learner account, where you can take your course directly. Any purchases above a single course license will automatically generate details for an administrator account for you to manage the learners that will be taking the course.