AIMED AT
- All level of employees working in a team
- Entry level managers
- New hires
SKILLS YOU WILL GAIN
- Workplace ethics
- Interpersonal communication
- Emotional control
- Self-awareness
- Active listening
- Stress management
- Personal development
- Self evaluation
About this Course
Effective teamwork and group communication are essential for success at the workplace. In this course you will learn to work more effectively as part of a team. Furthermore, you will learn the dynamics of group communication and how to practice them for improved teamwork.
Working towards a common goal is necessary to meet the objectives of a company. Teams must work together to achieve a successful outcome. That is why all employees should know how to work as part of a team. This course will ensure that all team members are able to effectively work together as a team.
Did you know: The dream team size is 4-6. The most successful workplace teams ideally consist of between 4 and 9 members.
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Learn how to be a part of and build cooperative and highly functional teams
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Suitable for all employees & managers
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Perfect as part of an employee induction plan
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After successfully completing the course you will receive an e-certificate that you can download onto your device.
Areas Covered
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What is Team Working?
Define teamwork and learn what is meant by effective team working
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Working Effectively with Colleagues
Discover why you should try hard to have good working relationships with your colleagues.
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Establishing Good Working Relationships
Learn how to establish good working relationships.
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Group Composition and Teamwork
Learn the benefits of teamwork.
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Group Personalities - Leaders
Learn how to select a leader within a group and how to monitor the effectiveness of her/his leadership.
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Group Personalities - Followers
Learn the characteristics and importance of a good follower
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Group Personalities - Behavioural Types
Learn about the three behavioural types, namely, assertive, passive and aggressive.
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Communication Characteristics
Learn about a person’s communication characteristics and which of these can be seen as positive and which as negative.
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Active Listening
Learn the importance of active listening and how it can help to defuse an awkward situation.
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How to Demonstrate Active Listening
Learn how to practice active listening using the acronym LEAPS.
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Motivation
Learn what would motivate or demotivate team members.
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Self-Analysis
Learn how to monitor your performance by keeping a reflective journal or diary.
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Feedback
Learn how to ask for feedback and use it for improvement.
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Handling Criticism Positively
Learn how to handle criticism positively and constructively.